Contact

get in touch

MSB e-Trade Securities Limited

Member/Stock Broker: NSE, BSE, MSEI, MCX, NCDEX
& DP-CDSL, RP-CCRL
Regd. & CORPORATE OFFICE

C-605, Upper Ground Floor, Saraswati Vihar, Pitampura, Delhi -110034
Email id: info@msbetrade.com
Phone No.: 011-47107777
Website : www.msbetrade.com
CIN No. U74899DL1993PLC054541
GST No. 07AAACB2837M1ZL
KYC : 011-47107733
Fax.: 91-011-47107731
info@msbetrade.com,
dp@msbetrade.com

Department wise - Direct Nos. & Email Id
Trading 011-47107732, 011-47107734, 011-47107736
DP 011-47107739 Email id: dp@msbetrade.com
KYC 011-47107733 Email id: kychelp@msbetrade.com
Accounts 011-47107744 Email id: accounts@msbetrade.com
Technical 011-47107722, 011-47107723 Email id: satish@msbetrade.com
Dedicated Helpline Number & Email ID for reporting of cyber incidents by Investors
Exchange-Member Id / DP-DP Id / RP-DP ID Helpline Number for cyber attacks Email Id for reporting of cyber attacks
NSE-12788/ BSE-6395/ MSEI-21000/ MCX-29905/
NCDEX-00732/ CDSL-DP-12070600/ CCRL-RP-12070600 		011-47107722 satish@msbetrade.com

Investor Grievances Escalation Matrix (DP & STOCK BROKING)
Working Hours - 10:00 AM To 6:00 PM (Monday To Saturday)
Details of Contact Person Address Contact No. Email Id
Customer Care Mr. Deepak Garg C-605, Upper Ground Floor, Saraswati Vihar, Pitampura, Delhi -110034 011-47107733 grievances@msbetrade.com
Head of Customer Care Mr. Nitin Sharma 011-47107736 info@msbetrade.com
Compliance Officer Mr. Surinder Kumar 011-47107730 surin@msbetrade.com
CEO Mr. MUNISH BAJAJ 011-47107729 md@msbetrade.com
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in/ or Exchanges at https://investorhelpline.nseindia.com/NICEPLUS and https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx and https://ncdex.com/investor_complaint and https://www.mcxindia.com/Investor-Services and CDSL at https://www.cdslindia.com/Footer/grievances.aspx . Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Annexure -B – Mandatory Display

i. Basic details of the Stock Broker such as registration number, registered address of Head Office and Branches if any:-

Stock Broker Name Registration Number Registered Address Branch Address(if any) Contact Number Email Id
MSB e-Trade Securities Limited SEBI Reg. no.: INZ000184638
NSE-TM ID: 12788
BSE-TM ID: 6395
MSEI-TM ID: 21000
MCX-TM ID: 29905
NCDEX-TM ID: 00732
SEBI DP R no. IN-DP-261-2016
DP ID: 12070600
RP ID: 12070600 		C-605, Upper Ground Floor,
Saraswati Vihar, Pitampura,
Delhi,
Delhi 110034 		+91-11-47107777 info@msbetrade.com

  • ii. Names of contact details of all Key Managerial Personnel (KMPs) including the Compliance Officer:-

    Sr. No. Name of Individual Designation Phone Number Email Id
    1 MUNISH BAJAJ Director 011-47107729 md@msbetrade.com
    2 SUSHMA BAJAJ Director 011-47107729 info@msbetrade.com
    3 Surinder Kumar Compliance Officer 011-47107730 surin@msbetrade.com

  • iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.

    a) Detailed write up on the procedure for opening an account along with Flowchart and video if any (optional).

    Flowchart showing account opening procedure

  • b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.

    Flowchart showing complaint filing procedure

  • c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).

    Flowchart showing complaint status checking procedure

  • iv. Details of Authorized Persons

    List of Authorised Persons (AP)
    Sr. No. Authorised Person's Name Authorised Person Code (Exchange wise) Constitution Status Address Terminal Details (Exchange Wise)
    (Approved / Cancelled Add City State Pin Code Terminal Allotted (Y/N) No. of Terminals
    1 Ekram Hossain NSE- AP2046000061 BSE- AP01639501159593 Individual Cancelled 64/H/4, Broad Street, Ballygunge, Kolkata West Bengal 700019 N Nil
    2 Vijay Prakash Bhadani NSE: AP2046000071 BSE: AP01639501162001 MCX: MCX/AP/166769 Individual Cancelled Vijay Prakash Bhadani S/O Sh. Vishnu Prakash Bhadani Juna Math Bikaner, Rajjev Gandhi Marg, Bikaner Rajasthan 334001 N Nil
    3 Anjali Rawat NSE- AP2046000021 BSE- AP01639501104745 Individual Cancelled C-321, Nyay Khand 2nd, Indirapuram, Amarpali Village, Shipra Sun City GHAZIABAD UP 201014 N Nil
    4 Arun Kumar N BSE - AP0163950151622 Individual Cancelled 4l/15/B1, Unit-18, Golkholi, Kharagpur (M), Nimpura, Nimpura West Bengal 721304 N Nil
    5 Deepak Rehaja NSE-AP2046000051 BSE- AP0163501153615 Individual Cancelled House no. 412, Jaand Wali Gali, Near Rajdhani Institute, Bhiwani-127021 Bhiwani Haryana 127021 N Nil
    6 Mohammed Tahreem Ahmed BSE- AP0163950147599 Individual Cancelled 12, Kustia Masjid Bari Lane, Municipal Corporation, Tiljala, Kolkata West Bengal 700039 N Nil
    7 Sandeep Kumar NSE- AP2046000031 BSE- AP01639501109528 Individual Cancelled H. No. 394/A, Ground Floor, Nangal Thakran, Near Girls Primary School Delhi Delhi 110039 N Nil
    List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons
    Sr. no. Authorised Person/s Name Status Authorised Person Cancellation Details
    Date Reason
    - - - - -