Voluntary Unfreezing

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POLICY FOR VOLUNTARY FREEZING OF ONLINE ACCESS OF CLIENT’S TRADING ACCOUNT

  1. Introduction

This is with reference SEBI vide it’s circular SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024 and Exchanges vide their circulars dated April 08, 2024 on the subject “Ease of Doing Investments by investors - facility of voluntary freezing/blocking the online access to the clients on account of suspicious activities.


  1. Purpose

The policy aims to guide MSB e-Trade clients on the process, modes, time lines, and other details for facilitating the voluntary freezing of their trading accounts to avoid any suspicious activity.


  1. Scope and Applicability

This policy shall be applicable as and when clients intend to voluntary freeze / block online access to their trading account and subsequently desires to unfreeze the same. This is policy is the part of Risk Management Policy. This policy shall also form a part of the account opening kit for all new clients on boarded with effect from July 01, 2024. 


  1. Process & Procedute by the client to Voluntary freezing of online access of client’s trading account


  1. Request for freezing

    Through the Website

    Client may request for voluntary freezing / blocking the online access to their trading account through the website www.msbetrade.com,  the client must enter all following details Displays on the Page and submit the request:-

  • Client Code/ UCC Code no.

  • Client Name

  • E-mail id

  • Mobile  no. (Registered)


Request for freezing - Through Dedicated Email

Client may request by Dedicated Mail id   - “stoptrade@msbetrade.co.in” with the following details 

  • Subject of the Email “Request to freezing / blocking the online access to their trading account.”

  • Mail Text atleast “Request to freezing / blocking the online access to their trading account.”

  • Client Code/ UCC Code no.

  • Client Name

  • E-mail id

  • Mobile  no. (Registered)


The client shall submit request for freeze.


  1. Request for Un-freezing 

    Through the Website

    Client may request for unfreezing / unblocking the online access to their trading account through the website www.msbetrade.com,  the client must enter all following details Displays on the Page and submit the request:-

  • Client Code/ UCC Code no.

  • Client Name

  • E-mail id

  • Mobile  no. (Registered)


Through Dedicated Email

Client may request by Dedicated Mail id   - “kychelp@msbetrade.com” with the following details

  • Subjectof the Email “Request to unfreezing / unblocking the online access to their trading account.”

  • Mail Text atleast “Request to unfreezing / unblocking the online access to their trading account.”

  • Client Code/ UCC Code no.

  • Client Name

  • E-mail id

  • Mobile no. (Registered)

  1. Process & Procedute by the msb e-Trade to Voluntary freezing/blocking & unfreezing/unblocking of online access of client’s trading account

On receipt of such request, the online access of the client's trading account shall be voluntary freezed/blocked & unfreezed/unblocked by the backend team within the stipulated time frame i.w. within 15 minutes (for freezed/blocked)

  1. Important Points to Note:

  • It is advised that the client closed all his open positions before giving the request for freezing the account.

  • Client’s account will be blocked, within 15 minutes of receiving the freeze request.

  • Confirmation of the freeze of the account will be sent via email and SMS, including process to unfreeze the account. 

  • All pending orders, whether placed online or offline by the client, will be cancelled by the system and trading access will be blocked. 

  • Clients will receive details of any open positions along with contract expiry information within an hour of freezing the account. 

  • Upon freezing, the client will be logged out of the app but can log in for exploratory purposes without the ability to place trades. 

  • Fund addition and withdrawal will be allowed. 

  • In case client MTM is 80% or above, all the open positions will be auto squared off as per risk management policy of MSB e-Trade

  • In case of margin shortage, client position will be auto squared off to the extent of margin shortage. 

  • If client’s account has a negative balance, their investments will be sold to cover the amount owed. 

  • Any open position under Intraday product will be auto squared off by the system as per the Intraday product policy. 

  • Simultaneously all the pending orders including ‘Good till date’ and Equity, F&O, CD, Commodity orders shall be cancelled. 


7 . Policy Review:

 

The said policy shall be a part of MSBETRADE’s Risk Management Policy and shall be reviewed along with the said policy on a half-yearly basis.


8 . Circular references:

  • SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024 

  • NSE/INSP/61529 dated April 08, 2024 

  • BSE notice 20240408-12 dated 08 Apr 2024 

  • MCX/INSP/218/2024 dated April 09, 2024 

  • NCDEX/COMPLIANCE-025/2024 dated April 09, 2024 


Request for Voluntary freezing

Click  Request for freezing - Through the Website

Or

Email to : stoptrade@msbetrade.co.in

Request for Voluntary Un-freezing

Click  Request for Un-freezing - Through the Website

Or

Email to : kychelp@msbetrade.com